FAQ

Frequently Asked Questions (FAQs)

Is buying on the site safe?

Absolutely. We prioritize your security by implementing advanced measures to protect your personal and payment information:

• Encryption (SSL): Ensures a secure connection.
  
• Fraud protection: Protects against data theft and unauthorized transactions.
  

What are our shipping policies?

• Processing Time: Orders are processed and dispatched within 7 working days of payment confirmation.
  
• Delivery Time: Depending on your location, delivery takes place within 7 to 30 working days from the date of dispatch.
  
• Tracking Information: A tracking code will be sent by email within 10 working days of the order being dispatched.
  

Note: If delivery attempts fail due to the absence of the recipient, the package may be held at a local facility for pickup or returned to us. Please keep track of your tracking information to avoid problems.

What is the return and exchange policy?

At Modern Foyer, we are committed to guaranteeing the quality of our products and your satisfaction within the limits of US consumer protection legislation. Please read our policy carefully before making your purchase:

• Returns: We only accept returns for items that have a manufacturing defect or have been damaged in transit, provided that the problem is reported within 15 days of receipt. In such cases, we offer an exchange or a full refund.
• Promotional Items: Promotional items cannot be returned. According to our policy, products purchased at a discount or in promotional actions are not eligible for return.

• Conditions for requesting a returnFor the return to be accepted, it is necessary that:

  • The defect is reported within 15 days of receipt
  • The item is in its original packaging and with all accessories included (if any)
• How to request a return: Contact our team by e-mail at support@modernfoyer.com, stating the order number and a photo or video proving the defect. Our team will guide you through the exchange or refund process.

What payment methods do you accept?

We offer several payment options for your convenience:

Credit and Debit Cards: Visa, Mastercard, American Express, Discover and Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay and PayPal.

Alternative methods: Bancontact and iDEAL.

How can I track my order?

Once your order has been shipped, you will receive a tracking code by email. Use this code to track the delivery via our website or the following tracking portals:

17Track

What happens if I'm not available to receive my delivery?

If you are not present during delivery attempts:

Carrier Policies: Most carriers will hold the package at a local facility for a limited period.

Action Required: Please arrange for pickup within the timeframe specified by the carrier to avoid having the package returned.

Why doesn't the size I received match the size I chose on the website?

Some of our products are supplied by international manufacturers, so there may be a difference between the numbering on the label and the correspondence displayed on the website.

This is because the size charts vary between suppliers and often don't follow a fixed starting standard.

Practical example:

Some factories start their tables from size M - which, in this case, is the smallest size they produce. So:

• The M on the label has been set to equal XS on our website.
• The L on the label is now equivalent to the S.
• And so on.

In other cases, the initial size may be up to XL, which makes it correspond to (XS) in our standard. This can give the impression that the size came “bigger” or “different”, when in fact it is in accordance with the equivalence given.

What we guarantee:

We adjust all size grids according to the manufacturer's measurements, to ensure that the product corresponds to the size chosen based on the table provided on our website - even if the label bears another code or numbering.

📌 Important: We always recommend checking the size chart on the product page before purchasing.

How do I contact customer support?

For any questions or assistance, please contact our team at support@modernfoyer.com. We are ready to help!