FAQ

Frequently Asked Questions (FAQ)

Is it safe to buy from ModernFoyer?
Absolutely. We protect your personal and payment information with:

• SSL encryption for a secure connection.
• Fraud protection against data theft and unauthorized transactions.

What are your shipping times?

• Order processing: Orders are dispatched within 24 hours of payment confirmation.
• Tracking: Your tracking code is emailed within up to 7 business days after dispatch.
• Delivery: Depending on your location, delivery takes 7 to 30 business days from dispatch.

How much does shipping cost?
Standard shipping is free on every order. If you'd like it faster, an optional Priority Shipping upgrade is available at checkout — but it's never required. The free option is always there.

What is your return and exchange policy?
At ModernFoyer, we stand behind the quality of our products. Please review our policy before purchasing:

• Returns: We accept returns for items that arrive with a manufacturing defect, are damaged in transit, or are incorrect, as long as the issue is reported within 15 days of delivery. In these cases, we offer an exchange or a full refund.
• Sale & promotional items: Items bought on sale or through promotions are not eligible for return.
• Conditions: To be accepted, the issue must be reported within 15 days of delivery, and the item must be in its original packaging with all accessories included (if any).
• How to request: Email support@modernfoyer.com with your order number and a photo or short video showing the issue. Our team will guide you through the exchange or refund.

Can I exchange an item if it didn't fit or I changed my mind?

Didn't fit, not quite what you expected, or simply changed your mind? No problem. You can request an exchange within 7 days of receiving your item, for any reason and with no need to explain. To qualify:

• The item must be unused, with all tags attached and in its original packaging.
• Exchanges are for another product from our store. If the new item is the same value, it's a direct swap; if it's lower in value, the difference is kept as store credit for a future purchase; if it's higher in value, you pay the difference.
• Return shipping is paid by the customer.

To request an exchange, email support@modernfoyer.com with your order number and the item you'd like instead. Once approved, we'll send return instructions and the return address. Your new item ships as soon as we receive and inspect the original.

What happens if I enter the wrong address or don't receive my delivery?
Delivery details are the customer's responsibility, so please review everything carefully before checking out. Once an order ships, the address cannot be changed. If an order is lost or returned because of an incorrect address, the recipient being unavailable during delivery attempts, failure to collect it within the carrier's timeframe, or refusal of delivery, ModernFoyer may not issue a refund. If the package comes back to our facility, we may offer to reship it for a new shipping fee. Need to fix something before dispatch? Email us right away at support@modernfoyer.com.

What payment methods do you accept?
We accept all major payment methods shown at checkout, including Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Klarna, Maestro, and UnionPay.

How do I track my order?
Once your order ships, you'll receive a tracking code by email. You can follow it on our Order Tracking page or via 17Track.

What if I'm not home for delivery?
Most carriers will hold your package at a local facility for a limited time. Please arrange pickup within the carrier's window so it isn't returned to us.

Why doesn't my size match what I ordered?
Some of our items come from international manufacturers, so the number or letter on the label may not match standard US sizing. Size charts vary between suppliers and don't always start from the same base size.

For example, some factories start their range at M — their smallest size. In that case, the M on the label may equal an XS on our website, an L may equal an S, and so on.

What we guarantee: we match every size chart to the manufacturer's actual measurements, so the item fits the size you chose based on the chart on our website — even if the label shows a different code.

📌 Tip: Always check the size chart on the product page before buying. Not sure? Email us and we'll help you pick.

How do I contact support?
Email support@modernfoyer.com — a real person replies within two business days (Monday–Friday).