FAQ

Frequently Asked Questions (FAQs)

Is buying on the site safe?

Absolutely. We prioritize your security by implementing advanced measures to protect your personal and payment information:

• Encryption (SSL): Ensures a secure connection.
  
• Fraud protection: Protects against data theft and unauthorized transactions.
  

What are our shipping policies?

• Processing Time: Orders are processed and dispatched within 7 working days of payment confirmation.
  
• Delivery Time: Depending on your location, delivery takes place within 7 to 30 working days from the date of dispatch.
  
• Tracking Information: A tracking code will be sent by email within 10 working days of the order being dispatched.
  

Note: If delivery attempts fail due to the absence of the recipient, the package may be held at a local facility for pickup or returned to us. Please keep track of your tracking information to avoid problems.

What is the return and exchange policy?

We follow US consumer protection laws to ensure a fair and transparent process:

• Return Period: You can return items within 7 days of receipt. This period is in accordance with the Federal Trade Commission's (FTC) “Cooling-Off Rule”, allowing consumers to cancel certain purchases within a specific time frame.
  
• Condition: Items must be unused, in their original packaging and with all accessories included.
  
• Procedure: To initiate a return, please contact our support team at support@modernfoyer.com for instructions.
  

Note: Defective or damaged products are eligible for return or exchange, even after the standard period under US implied warranty laws.

What payment methods do you accept?

We offer several payment options for your convenience:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover and Diners Club.
  
• Digital Wallets: Apple Pay, Google Pay, Shop Pay and PayPal.
  
• Alternative methods: Bancontact and iDEAL.
  

How can I track my order?

Once your order has been shipped, you will receive a tracking code by email. Use this code to track the delivery via our website or the following tracking portals:

• Cainiao Tracking
  
• 17Track
  

What happens if I'm not available to receive my delivery?

If you are not present during delivery attempts:

• Carrier Policies: Most carriers will hold the package at a local facility for a limited period.
  
• Action Required: Please arrange for pickup within the timeframe specified by the carrier to avoid having the package returned.
  

How do I contact customer support?

For any questions or assistance, please contact our team at support@modernfoyer.com. We are ready to help!